Common queries answered
Frequently asked Questions
Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.
Yes, someone over the age of 18 must be present. If someone over the age of 18 isn’t present at the time of delivery, your driver will return your items and issue a refund to the credit card used, less any delivery and/or convenience fees. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery. Valid (non-expired, government issued) identification confirming the age of the person signing for the delivery or pick up of any age-restricted items is required where that person reasonably appears to be under the age of 50. If you do need to reschedule a delivery, you must contact our Customer Care team at least two hours prior to the beginning of your scheduled delivery window in order to avoid any additional fees.
Yes, we have same-day delivery with as little as two-hour notice. However, delivery slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day delivery may not be available.
Yes. With our one-hour delivery windows you can schedule a delivery at a time that suits you. We know you’re busy, so we’ll make sure you’re not waiting around all day. Our innovative GPS-based technology will send you a SMS text message when your driver is approximately ten minutes away from reaching your delivery address.
Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.
No, there is not a minimum order amount. Note that some promotions require minimum purchases.
The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, friend or a student away at college. You can arrange the delivery at no cost to your recipients.